Politique de Remboursement

1. General

At IPTVivid.com , we are committed to providing a quality IPTV service. However, due to the nature of our digital products and streaming services, we operate a strict refund policy in accordance with the terms detailed below.

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2. Eligibility for Reimbursement

Refunds are only possible in the following cases:

a. Service Not Delivered:

• If the customer has not received their login details within 48 hours after confirmed payment.

b. Unresolved Technical Issues:

• If the service is not working and the technical team fails to resolve the issue within 7 business days.
• The customer must provide detailed evidence of the problem, such as screenshots, videos, or crash reports.

c. Double Payment:

• If a duplicate payment is made in error, a full refund will be given.

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3. Refund Exclusions

No refund will be given in the following cases:

• Change of mind: After activation of the service, no refund is possible for a change of mind.
• Device or Internet Issues: We are not responsible for technical issues related to the customer’s device or unstable internet connection.
• Abusive Use: If the service is used on more devices than the subscription allows.
• Software Incompatibility: Incompatibility with some unsupported IPTV players or devices.

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4. Reimbursement Request Procedure

To request a refund, the customer must:

1. Contact us at : support@iptvivid.com
2. Provide the following information:
   • Full name used during registration.
   • Email address associated with the account.
   • Proof of payment or order number.
   • Detailed description of the problem and evidence if necessary (screenshots, videos).

Our support team will process the request within 5-7 business days .

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5. Reimbursement Terms

• Refund Method: Refunds are issued via the same payment method used for purchase.
• Processing Time: Once approved, your refund will be processed within 7-14 business days.
• Transaction Fees: Transaction fees may apply depending on the payment method used.

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6. Changes to the Policy

We reserve the right to modify this refund policy at any time without notice. Any changes will be posted on this page with the date of update.

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Contact us:

IPTVivid.com
📧 Email: support@iptvivid.com
🌐 Website: www.iptvivid.com